Return and Refund Policy

Return and Refund Policy

1. General Conditions
   Our return and exchange policy applies to all purchases made on our website. Return requests can be made for both defective and non-defective products.

2. Return Period
   Customers have 30 calendar days from the date of receipt of the order to initiate a return or exchange.
   • Products must be new, unused, and include all original accessories, labels, and packaging.

3. Return Method and Fees
   • Method: Returns must be made via mail.
   • Return Label: A free return label is included in the package.
   • Restocking Fees: No restocking fees will be applied.

4. Refunds
   • Refunds will be processed within 7 business days after the returned product has been received and inspected.
   • Refunds will be issued using the original payment method used for the purchase.

5. Product Exchanges
   • We accept exchanges for both defective and non-defective products, provided that the general conditions are met.
   • If the requested exchange product is unavailable, you can:

• Receive a store credit equal to the product’s value.

• Choose another product and adjust the price difference if necessary.

6. Products Not Eligible for Return or Exchange
   Certain products are not eligible for return or exchange, including:
   • Personal hygiene products.
   • Customized or made-to-order items.
   These exceptions will be clearly stated at the time of purchase.

7. Return and Exchange Procedure
   To initiate a return or exchange, please contact our customer service team following the instructions provided on our website. You will need to provide:
   • Order number.
   • A detailed explanation of the reason for the return or exchange.

8. Policy Changes
   We reserve the right to modify this Return and Exchange Policy at any time. Any changes will be published on our website and will apply to purchases made after the modification date.

9. General Provisions
   This Return and Exchange Policy complies with Swedish law and consumer regulations.